Servicenow client script clear field. Client Scripts have no Condition field.

Servicenow client script clear field 10x ServiceNow MVP--- ~400 Articles, Blogs, Videos The targeted field is a reference field, but if the user manually clear's the field the onChange script does not run. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. function onChange(control, oldValue, newValue) Dear all, On client script, how to check if the variable (Reference to user table) is empty and set other variable to read only. The reason to leverage an after business Solved: Hi All, I am using below script to clear my fields on service catalog form but it's not working First- OnLoad Script function onLoad() Client script is not clearing the fields on service catalog Go to solution. clearValue('cmdb_ci'); ServiceNow Community; Discussions; Developer; Developer forum; Re: Client Script OnChange - Clear field if anothe Options. This listener is only triggered when a user makes a change to a field on the form. ) ServiceNow Learn more about ServiceNow products and solutions. getControl('company') the returned html element is a hidden input field and not the shown reference/lookup field, so However, I discovered a loophole. setValue('assigned_to', ''); For some field types clearValue will also work, though from the top of my mind, this doesn't work for a reference field. I am currently working on a requirement where I need to populate the manager's name when a user is selected in the 'Assigned to' field on the Incident table. g_form. Changes from client scripts, UI policies, or any other non-user interactions, do not trigger the listener. Using an onChange script, the employee type does not populate unless the requested for is changed. -> But to clear field value based on manual change of Managing group. So when you use the g_form. can anyone please suggest. but the form is behaving differently in ITIL view and portal view. If a lot of fields are already on UI Policies, just make use of Clear the Variable/Field value. We have anonChange client script that does a bunch of checks on a currency field (i. * Displayed Incident Form. Notice the Client Script mentioned above, a great example of how this was done in the old days! The scripting for this Client Script is only: Hello, I have two fields in place. I have a currency field where, if the amount exceeds $1000, it should clear the value and displays a field message. I created an onChange client script that should delete the file when another field's value changes. it is always clearing the field value. the client script i used on change of assignment group is. I invite you to visit my ServiceNow focused YouTube channel: Allenovation! View solution in original post. Fields that were saved in previous stages. - Create a new script targeting your catalog item form. control: field the Client Script is configured for. clearvalue() functions but it is not working. A script with an Order value of 100 executes before a script with an Order value of 300. function onChange(control Need a script to clear a field based on a change to another field. The client script shouldn't get triggered when value changes from None to A or B. I've written the below onChange client script to get other fields working the same way: function onChange() {//Type appropriate comment here, and begin script below Hi I want to write a client script for clearing the entered text in variable of catalog item Whenever we are selecting "others" then "please specify" field will be displayed and we are going to enter the required text. They can be applied to many different tasks, such as field manipulation, form validation, and user interface improvements. 00, however I can't go back into that field and put another currency amount. removeOption() will work if you want to remove certain options from the reference fields. Add the following client script for the table form that you need to ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. This can be hidden with a UI Policy or Client Script, and may not be needed - see below. please check following for reference-try commenting this portion of script . Hi @Alon Grod ,. to clear the value on list view you need to use Before update BR and have proper condition and then clear the value. ) For See demos and learn more about the Xanadu release , our biggest AI release yet. Client scripts are used to customize the behavior of a form or other UI element, and can be triggered by a user action such as clicking a button or by an event such as the We've been asked to show a field and hide another field if a certain cmdb_ci class has been chosen when raising a change. Y ou need to use g_form. 5 Helpfuls you can create an onChange client script when 'x' field changes to null or a specific this is achievable with an on-change client script, if you have to glide record to obtain certain records, then create a script include and use glide ajax to call the SI. if cancel is selected it doesn't do anything except uncheck the "global" as long as you dont have a Business rule that clears the fields, this should work. This field has 5 options 2 of them should display a message ===== Hi all, I'm facing an issue with a catalog client script to clear the values of a field when another one is selected In the catalog item, I have two options that the user can select: 1) Hardware, 2) Software. kailashthiyagar. My issue is if a user deletes the data in the first_name and last_name fields the user_name field retains the original data. A typical solution to this situation is to place the field on the form and then always hide it with a Client Script or UI Policy. Hi , I checked there is one OOB client script working on assignment group works on ONLOAD Firstly you can check your instance if this client script present or not, if not you can add that name "Empty assigned_to on group change" You can create one client script and add below code function onCha I created custom app off the Task table. Normally we'd do a ui action for this but it needs to happen when the config item has been chosen as the change is requested when pressing submit. - The field has no default value and is just a standard multi-line text field ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. But the issue is that getting --None-- value only by the first time cat I have a HRSD form with three fields first_name, last_name, user_name. clearValue (String fieldName) Removes any value (s) from the field. This Field Message/Notification can be cleared by 'g_form. ; Partner Grow your business with promotions, news, and marketing tools for partners. Categories : Reference. clearValue('action_field_or_something'); If my answer helped you in any way, please then mark it as helpful. 2. Here is my script: function onChange(control, oldV Documentation Find detailed info about ServiceNow products, apps, features, and releases. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. clearValue('your_reference Hi Experts, I am trying to dynamically get "Subcategory" based on "Category" from incident table using catalog client script for Service Portal. Scripting in Business Rules - ServiceNow Wiki. I want client script to trigger only when non-empty field value changes like A to B or B to A. Obviously the best solution is to find the script or trigger causing this update, however to answer your question directly (noting you've already called this out and this is a temporary band-aid), an after Business Rule would be the way to go. getValue('parent'); So that it will still execute even if the Parent field is not on the form. Add the baseline Order field to the Client Script form. You can create the onChange Client script on your main field (requester) and then getrefernce to phone number to validate if it's valid or not, Please find below sample and references that will help you. The thing here is, for suppose user in opened_by field has no manager, and If I enter it manually and t Below is a list of commonly used GlideForm (g_form) client side code that you can come back to daily while writing scripts in ServiceNow. Client Script - check if reference field is empty hongsok. 0 I guess you might be using On change script for setting value in field "u_standard_device". If my response helped please mark it correct and close the thread so that it benefits future readers. So if you want one Client script on a field that is extended from the task table, you will have to write the client script on the task table (and make inherited active). when we have a category which only has one subcategory, the client script will automatically populates the subcategory. -Anurag I have 2 client scripts on the same field, each one will display specific message based on the selection. This field accept string data even though the accepted character is only numeric. Try making appropriate changes to run this on change client script on both on load and on change. clearMessages () ". The primary issue here is that a user can accidentally clear the field, then put the original value of the field 3. The script could be modified to work on a reference field in a form normally as well. but g_form. Kilo Guru Actually i m creating a record and there is a dependency field. Mark as New; Bookmark; It concerns catalog client script. In project form 'planned start date' and 'planned end date' fields should be empty in new view planned start and planned end date both fields as a default value "javascript&colon;new GlideDateTime(). setValue()' function. Hi, The easiest way of doing this, is to create a onChange Client script that triggers when the field changes, and clears the value of the other field with a script like below: g_form. Use UI Policies Instead of Client Scripts to Set Field Attributes Solved: Hi All, I need to remove values from two reference fields, one choice field and one List Collector field based on a choice field selection. The field will "clear" aka become 0. I have written On change client script when None Is selected to clear the options but its not working . I'm using an AJAX call to connect to a script include, which deletes the file from the sys_attachment table. If I remove this field the Client Script will not execute properly. Hi All, I need to remove values from two reference fields, one choice field and one List Collector field based on a choice . siva58. I have created client script to capture that, but it is getting the sys_id of the reference field. Loading Loading I have a HRSD form with three fields first_name, last_name, user_name. I tried to use the one that was posted on the messages, but it is not working. You could use a onChange client script (onChange of Assignment Group) for this, which simply applies something like: g_form. So make sure you know what you are doing and its effect in the long run. This is a client script code. You can use the Incident client script (BP) Set Location to User as a reference. What about fields/ if any that get populated by logged in user detail or derived from other fields. Because some choice type fields are configrated to have dependencies. From the validation script we have access to value and type of field , but not sure on how to get access to Field on the form in order to set focus on field. If the field is then given value either through a reference or user input the onChange script runs as expected. Am trying to manipulate with "newValue", "odValue", but in vain. GlideForm - Client. Subject person is availble on Parent case Subject person. In the old days, you could add some limited scripting to empty the field / variable value. Hello, I want to hide some choices but don't want to delete them. setValue() , g_form. Whenever you open an existing record, your client scripts first clear the choices and add new choices through your array. ServiceNow Learn more about ServiceNow products and solutions. Kind regards, Mark---LinkedIn Community article list Clear service field while resolving the incident, While you are resolving the incident from state Inprogress to Resolve, service field data should be emptied and assignment group member need to fill data again, because service field is mandatory. No issues. Please note: The APIs below are intended for scoped applications and may behave differently I am trying to using a onChange Client Script to clear the value of the Assigned To field when the Assignment Group changes. function onChange(control, oldValue, newValue Solved: Hi All, I am using below script to clear my fields on service catalog form but it's not working First- OnLoad Script function onLoad() ServiceNow Learn more about ServiceNow products and solutions. But please keep in mind that doing so will mean that the script will execute on all tables extended from Task. Here is the client script you have to run. If that's not the case, I can imagine the you don't want to setup a new UI Policy with potentially a ton of UI Policy Actions (and that Clear Reference field value using Clientscript on portal Go to solution Hi all, we have a requirement of clearing the assign to field when assignment group is cleared in a catalog Item. I have an onChange client script on the first_name and last_name variables that will set the user_name field and this is working as expected. function onChange(control, oldValue, newValue, isLoading) Clear Options in the List Type using Client Script (Not List collector) Go to solution. Base field value is selected from the reference the description then needs to populate of that item and the type of item. You can move clearValue statements also to the If block and remove return false statement from line no-5 There are four types of client scripts: onload() onChange() 0nSubmit() onCellEdit() onload() Client Script: The code written in onload() client script area will get executed, when the form is loaded and before the user have entered We have choice field which field type is LIST (as we don't want to use a customer table but need to multiple choice). ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. When the location changes I need the Configuration Item to be cleared out, this has to work before a save/update is done. In this script we are trying get value of the state of the incident form if the state value is 'Canceled'(label) name is 8 or backed value is 8 of that. ; oldValue: value of the field when the form loaded and prior to the change. addOption() doesn't work for reference fields. Example: If user enters some IDS in the field ' Funding Source and Structure (AIM ID(s))' and if the ID was already used it throws an alert on the form i. If you are trying to change Type of a field from Choice to List and if you want to remove those choices you will have to select all three and from Actions on selected row you have to delete it, through client script you can not remove this as these are not added through addOption but added through dictionary. The description field is a normal string field and the type is a choice field. Giga Expert Options. As others have mentioned there is probably something else in the way. This script is completely untested, but you could do something like this: all in 1 script. But this should not happen. As CI is not a mandatory field, when ci value is removed - location field is set to new value. I have created a 'Manager' field as read-only, and I've developed a Script Include along with an OnChange Client Script to achieve this functionality. Considering the How do I clear a variable value using an onLoad Client Script? The catalog item auto fills a variable (employee type) based on the requested for. Although you do not need to do anything to pass the parameters, you can use them in your script. To see if the issue might be related to the order scripts are resolved in, try to set the order value to 1000 or whatever might be the highest order value in your instance. Thru both (Catalog) Client Script and (Catalog UI Policy). The deletion works, but until I reload the page, the attachment field still appears populated even though the I need to remove values from two reference fields, one choice field and one List Collector field based on a choice field selection. When a field is mandatory, the invisible state is effectively ignored because field has to been fulfill. Now, when you change the User field, the Manager field will update automatically, no client script required. when again if i will change location type= special address these fields should be clear and i have UI policy in this condtion all fileds are editable to enter user details. clearValue currently doesn't work on the fields where type = file attachment, when used in UI Policy or Client Scripts. Script : function onChange(control, oldValue, newValue, isLoading, isTemplate) Hi Akshay, Write an on-Change client script for the field 'State' you can add below logic to clean the custom field value inside the onchange Join the Community ServiceNow Community If this should happen onChange, then it's Client Side scripting. I guess you might be using On change script for setting value in field "u_standard_device". ServiceNow Community; Discussions; Developer; Developer forum B and C should no longer be mandatory. In ServiceNow, client scripts communicate with the ServiceNow instance by running in the user's browser. The deletion works, but until I reload the page, the attachment field still appears populated even though the Hi all, I'm looking for a request, if "assigned to" is a some perticular user (reference to sys user table) then need to clear the value and revert back the changes on page. This is simple, but as a fresher I need to know how to write script for this, any help much Category is actually dependent on another field called support area. This reference lists available classes and methods along with parameters, descriptions, and examples to make controlling the end user experience easier. Requested for auto fills when the submitter opens the catalog item. Paste this text into the Client controller field, and update where commented: I've determined a workaround, specifically for a reference field in an embedded list. Regards, Surendra Certainly! Here's a concise version of the resolution for creating a Catalog Client Script in ServiceNow to dynamically populate a Select Box based on another Select Box's selection: 1. Hi There, I want to write the onLoad() client script that displays the variable "extend_date) if Location. please find the script below. I want to execute the process only for a specific record, so I wrote the process in the Background Script and executed it, but it didn't work. Documentation Find detailed info about ServiceNow products, apps, features, onChange Catalog Client Script to Clear Values for Reference, Choice and List Collector Fields Go to solution. but the form is behaving differently in ITIL view and portal view the client script i used on change of assignment group is function onChange(control, oldValue, newValue, isLoading) { The targeted field is a reference field, but if the user manually clear's the field the onChange script does not run. . The below onChange client script on "Assignment group" field will set the "Assigned to" field to the "Assignment group manager" whenever the Assignment group value changes. ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web That you need to consider clearing such values yourself, using a Catalog Client Script or the Clear the Variable value function ServiceNow introduced with the London family release which I wrote this article on almost five years ago: - 2019-07-16 - Article - Clear the field value / Clear the variable value A client script in ServiceNow is a type of script that runs on the client side, meaning it is executed in the web browser of the person accessing the ServiceNow platform. e. Abhishek66. but it still does not clear values. add other fields and try to save , it is not clear why the form will not save. Clear the date field value based on the another field value change Go to solution. For example, if i go to choice 1 to choice 2 - some of my UI policies do not work and then the values do not clear. So I want it to work on both onLoad and onChange. clearValue(fields[x]); } Regards Ankur In the script field on an onChange client script, you just need to do: g_form. These can both be set without a Script Include, but its not working. Hi! I have an issue with managing a file attachment field. country is 'US'. onChange Catalog Client Script to Clear Values for Reference, Choice and List Collector Fields Report Inappropriate Content ‎09-13-2023 10:56 PM. REQUIREMENT: when i will changelocation type customer to special or specia to customer previous values should be clear and i need empty fields. I'm trying to change this behavior to when the "Assignment group" is the same then keep the existing "Assigned to" value, and when "Assignment group" changes then clear the Field style condition not working for a field on project form in Developer forum 01-21-2025; How to write the script to clear the data on particular import in user table? in Developer forum 11-29-2024; Onload Client Script to make Variable mandatory is getting clear on load of form in Developer forum 09-29-2024 Hi Experts, Could you help me in clearing out the latest value in the List collector field of a catalog item. Tera Contributor ServiceNow Community Rising Star, Class of 2023. TIA! We have anonChange client script that does a bunch of checks on a currency field (i. The opened_by field has logged in user by default. I have an onChange Client script running that if someone enters something in field A, it. showFieldMsg()' to create Field Message/Notification poping up under the field(c1. If this is not an option and you must use the u_user_manager field, then you will need to use g_form. Type of Request : Choice List ( On selection of this field, the below field values needs to be cleared ) Knowledge Base : Reference. ; Store Download certified apps and integrations that complement ServiceNow. Hi, I'm not sure what you mean by "where I can enter more than 6 characters before '@' and 5 characters after '@'". However, I'm facing issues with fetching and displaying the I have a HRSD form with three fields first_name, last_name, user_name. TIA! As the Field 1 value got changed and new value in Field 1 is not empty, according to the client script logic it clears the value in field 2. If i select the Material category as "Engineering Services" then Material description shows related to Material category but if i select other category then Material description won't get clear so need clear the description also. This means onLoad () and onChange () scripts run in their entirety every time the appropriate form is loaded. If it is empty I want it to clear a couple other fields: var start = g_form. Mark as New; Bookmark; Subscribe; Independent ServiceNow Consultant. Not sure why you would want to clear a variable in an onLoad script. e 'The last id selected was already used by some other product id, please select other id'. How do I query the parent case to get the user value I have a field 'Users' which is a list type field, I added a validation (OnChange client script) for that field to check if email address belongs to particular domain, if it does, then it should be added in the users list, if its not then it should clear Along with not displaying the 'File Attachment' field, I am willing to remove the attached file as well, so that on re-display on the field, it comes blank. How can we remove the message that we created with " g_form. Please note: The APIs below are intended for scoped applications and may behave differently The onChange function is automatically passed five parameters by ServiceNow. getReference in your client script. Both the tables extend from Task. The examples are grouped by: Field based Methods; Related List Methods; Section based This is kind of a silly question, but I'm writing a client script that checks to see if a date field is empty. then getEditableFields() method is needed be used to retrieve a get all fields on a form that are currently editable, After that you need to run the loop to make these fields read only on the I've tried to write a script in the UI policy itself as g_form. Hi, you can use something like this var fields = ['fieldA','fieldB','fieldC','fieldD']; // store field names in array for (var x = 0; x < fields. I was thinking of doing an onLoad client script - with conditions IF Assignment Group field is empty, show message IF Assignment Group is NOT empty, hide message Any sugge g_form. getValue('from'); UI policy or onChange client script doesn't work on list view but only on form. Please note, set the 'order' value of the business rule to 900 for example. png). setReadOnly(field, boolean) is the correct syntax anyway. ; newValue: value of the field after the change. Example: Someone enters John Smith in the record reference field and pulls all of John's data. clearValue('field_name'); but it's not working. The behavior you’re experiencing is due to a conflict between the visibility and mandatory state of the field. and i had tried client scripts Hi Experts, I am trying to dynamically get "Subcategory" based on "Category" from incident table using catalog client script for Service Portal. Tera Contributor Note: you can do the same with on change client script as well on the approval field, but that would work only if someone updates approval in form view. In ServiceNow, a field cannot be hidden (setDisplay or setVisible) and mandatory (setMandatory) at the same time. Please help on what to replace on the line: var parentId = g_form. Here is what I have: function onChange(control, oldValue, newValue, isLoading, isTemplate) { - No client scripts on this item are active that would clear that field - No UI Policies are active that would "Clear field value" - No Catalog Client Scripts in the entire instance touch that variable - No Business Rules in the entire instance touch that variable. Manage Acess: List Collector Hi! I have an issue with managing a file attachment field. I will write the script below, but if t For some reason the form does not clear the values when I move from one value to another value under "Select Tools" - it only works when i clear that value. This pulls then auto-populates multiple other fields for the form (names, email, phone etc) These fields can be modified but what I would like is for the record reference field to clear out if anyone modifies any of the auto-populated fields. Is there way to clear the choice options and add new option in client script? 0 Helpfuls Hi All, I want to clear field value for certain combination of status and substatus through oncelledit client script but i am unable to empty the fields please suggest. Please refer section 7 here for more info on how to use scratchpad. So I tried also creating an "onSubmit" script that performs the same actions. Based on this selections, other Hi all, we have a requirement of clearing the assign to field when assignment group is cleared in a catalog Item. Once it's populated, not able to clear it which runs on The onChange function is automatically passed five parameters by ServiceNow. Needs to set two fields bases off of a reference field selection. I have written, on change client script, but it is conflicting. If we are going to select 10x ServiceNow MVP--- ~400 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field ‎07-29-2024 07:03 AM. I have used g_form. To avoid running time-consuming scripts Understanding the nuances of the “Clear the Variable Value” checkbox in ServiceNow UI Policies is helpful for effective form management. By carefully considering the conditions under which this feature operates, you can onChange script error: RangeError: Maximum call stack size exceeded function { [native code] } in Developer forum 10 hours ago UI Form intial scrolling position in Developer forum Sunday Write a script/business rule to check if state is breach closed and if variables empty abort action in Developer forum Saturday In the script field on an onChange client script, you just need to do: g_form. My onChange client script (see below) includes the following lines and works fine in the UI, but the field value does not clear in the Service Portal. If this is to be when an agent opens the RITM or SCTASK at back-end, why would you want to automatically clear out existing variable data at load time? 1a) A simple multi-line text variable. length; x++) { g_form. I would like to create an OnChange Client Script for the Incident form. If i click x and clear the Documentation Find detailed info about ServiceNow products, apps, features, and releases. The solution found : GlideAjax from Client Script, in script include, GlideRecord sys_attachment table and removed the latest file related to that table record. Display BR if OK is clicked, proceed to clear the boxes. the user can choose other records in that table as dependent record but not that record itself. it would not ServiceNow Learn more about ServiceNow products and solutions. * Navigated to incident Client Scripts have no Condition field. I need to clear the message if selection changed. Hi All, I am populating Manager of user in opened_by field using script include and Glide Ajax. 10 Items demonstrated/discussed in this video:* Navigated to previous client script from video and reviewed it. Thus, it is clearing the options. Clearing value onChange client script when a Reference field was emptied Go to solution. Piotr Ba_amut. Regards, Mimi Edet We can use 'g_form. I want to empty the values of the "client_id" and "client_secret" fields in the oauth_entry table after saving. Role: Choice. But when I change the option the old message still there (see screenshot). Subscribe to RSS Feed; Mark Question as New; Mark Question as Read; Float this Question for Current User; Just a word of caution: What if there is any read only field and you clear it , and now user cannot enter any new value also. I realize this is pretty basic; I'm new to JavaScript and what I've tried hasn't worked. -> For auto populating Managing group based on incident manager, I have written on change client script & Display BR, That is working fine. Regards, Surendra Hi, the reason the above client scripts will not work, is because company is a reference field. I can see the change on one section clearing the field while on the other section the change is not happening, can someone point to me on how can i Loading Loading Hi Jerry, I don't think it's possible to create onChange Client Script script on dotwalking field. The primary issue here is that a user can accidentally clear the field, then put the original value of the field However, this 'Parent' field is not originally on the form. In this case the class the sys_cmdb_netgear. But the issue is that getting --None-- value only by the first time cat Have you tried a UI Policy which has the "clear the field value" set to true? Or a onChange Client Script, with something like: g_form. showFieldMsg "? I need to perform same action which we perform with " g_form. Can someone help me write this as I am not good with scripting. However to retrieve the old value of "u_test1" you have to fetch the scratchpad data from client script. How do you clear them all out for a variable if there is more than one field text entry? User enters the wrong text twice: Reorganize the client script a bit to resolve Hi, There's an option to clear the field value within the UI Policy settings, but that is recommended to be set as it's own UI Policy. I have a requirement to add a pin field on the user table, I used a client script to control the accepted character in the field to be numeric but when I added the same field to the service portal view and I navigate to service portal profile page to input data. but once they enter the correct text, hidefieldmessage() only clears one of the field message entries. Scripts are executed in order from low to high. but the form is behaving differently in ITIL view and portal view the client script i used on change of assignment group is function onChange(control, oldValue, newValue, isLoading) { Hey SN Comm, I am looking to throw a little field message right under Assignment Group (just for our Employee Relations COE). clearValue ('cmdb_ci'); Clear all fields on the form via client script We can use 'g_form. Script 3. If the new name field is the last field that they fill out, and they go right from there and click on the Submit button without moving off of that new name field first, it will not clear the value and submit it with the bad name. Create a Catalog Client Script: - Navigate to `Service Catalog` > `Catalog Client Scripts`. If you want to clear variables and also abort the submission if emergency variable is No then you should not have two return false statements in your client script. Need a script to clear a field based on a change to another field. ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web In the above example, if the 'Record Retirement Method' field is set to 'no data', then I want the 'Record Retirement Method Updated' field to be cleared out. For short description, I want to set the field to the value of 'Service', 'Category', and 'Subcategory'. Ex) [field_1]-choice_a, choice_b, choice_c when ci value is chosen, location field is auto populating. However, when I select referecen user, values are When you add choices using client scripts, the choice sys_id is different every time. Hi @ammar_k,. I have added a client script to do the validation and i m i have a field Amount on two sections on the same form, i have written an onChange client script to clear the 'Amount' field on change of Product field. These two fields are under one Ma Hi all, we have a requirement of clearing the assign to field when assignment group is cleared in a catalog Item. Every time records are created in workflow through scripts, they have the same sys_id. Tera Contributor Options. If this would happen on the service portal, it should be an empty variable already if the (for example) Catalog item is loading. Thanks. So, yes, you can, but your validation in your client script would then check that against the pattern you've defined and if it doesn't match/work with ityou would clear the field and maybe give an alert to say "please enter in 'x' format". I do not have subject person field available on Catalog form. 1b) Type=Custom, Type Specifications, Widget = <Click the New button to create a new Widget>. Client script is not clearing the fields on service catalog Go to solution. If the Software Maintenence [u_sa] field is changed from true to false, I want the Software Expiration Date [u_sa_expiration] field to be cleared. The Client Script is just working because I have added it. View solution in original post. For example, if you have a Client Script which needs to access the field u_retrieve, and the field is not on the form, the data is not available to the Client Script. Your requirement is when we clear CI field & not not chosen new ci value, location should not be new value& should be same as previous Value which was there before clearing CI value , correct? This listener is only triggered when a user makes a change to a field on the form. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Hi. Every time category changes the subcategory getting populated normally. I'm trying the below script but it's not working as expected, it's working I would like to create an OnChange Client Script for the Incident form. These are the two scripts I have tried but whenever I clear our field A, B and C stay mandatory. it is not saved. getDisplayValue" even if i remove the default value its not working. can't be above $5,000, needs to be multiples of $25, etc. nklvdx vdtiw lplt nbikgl wvrg suce izvh dtyy dpxad nxanq fkwz wui kkt xhkwrtg wfxdk